Error in Pro

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  • #61411
    verdipro
    Member

    But when I am in the admin & a page is loading in the top left it will have a blank white screen & say: string(0) “” string(0) “”

    And if I try to update a plugin, it works. But when I update a 2nd plugin (doesn’t matter which) I get another error such as:
    Update failed: string(0) “” string(0) “” {“success”:true,”data”:{“update”:”plugin”,”slug”:”the-events-calendar”,”oldVersion”:”Version 5.2.0″,”newVersion”:”Version 5.2.1″,”plugin”:”the-events-calendar\/the-events-calendar.php”,”pluginName”:”The Events Calendar”}}

    I enabled debugging, setup a development site, and deactivated all plugins. I started to reactivate them 1 by 1 & I believe the issue is with the Pro plugin.

    Debugging showed: string(0) “”
    Warning: Cannot modify header information – headers already sent by (output started at /wp-content/plugins/wp-google-maps-pro/legacy-core.php:5029) in /wp-admin/admin-header.php on line 9

    I went back to my live site, deactivated my 4 WPG Maps plugins (core, pro, gold, visitor generated markers), I had no such issues & updated all my plugins and them without issue. Can this error be looked into? Thank you!

    #61430
    Dylan
    Moderator

    Hi there,

    Thank you for getting in touch and bringing this to our attention.

    Could I ask you to confirm your Pro add-on version, which can be found under the Plugins area, by scrolling down to the ‘WP Google Maps Pro add-on’ plugin row.

    We are looking into this on our side in the meantime with the intention of resolving this in an upcoming update.

    I look forward to hearing back from you.

    #61439
    verdipro
    Member

    Pro is 8.0.34

    When I click the plugins page to load it a blank white screen appears with this in the top left: string(0) “” string(0) “”

    & then eventually the page loads.

    #61463
    Dylan
    Moderator

    Hi there,

    Thank you for getting back to me, I am eager to get to the bottom of this and patch it in our next update.

    Unfortunately, our team is having a bit of trouble replicating this on our side. Could I ask you to confirm your email address in a ‘Private Reply’ so that we can discuss a few additional debugging steps?

    I look forward to hearing back from you.

    #61466
    ongaku99
    Member

    Hi Dylan, Just to let you know I’ve also been experiencing the same string(0) “” string(0) “” issue. In my case for a few months and appreciate verdipro being able to identify it was the Pro add-on. Sometimes it displays string(0) “” and other times string(0) “” string(0) “” and usually shows the same Update failed: message even after updating the first plugin (though after refreshing the plugin page it shows the plugin(s) did update after all). Currently using Version 8.0.34. Thanks

    #61471
    verdipro
    Member
    This reply has been marked as private.
    #61472
    verdipro
    Member

    @ongaku99 thanks for mentioning this. If you disable your map plugins, does the issue go away? I wonder if we are running any similar plugins besides this one, but I doubt its safe to post an output of all of them here. Would be curious to know on the theme as well, although I don’t think its the theme at all, I have the same theme installed on 15+ other sites, and none of those are experiencing this issue.

    #61475
    Dylan
    Moderator

    Hi @verdipro and @ongaku99,

    I’d like to thank you both for your time on this, we do appreciate it tremendously.

    We do believe this is a bug within our core code and our team is working on a solution. We do not believe the error is due to a specific combination of plugins at this stage, or that it is based on a theme or theme developer.

    It appears to originate in the code which checks for updates on our remote servers for the Pro add-on and this is where we are currently looking into the matter further.

    @verdipro, I have reached out to you directly to discuss a potential next step in debugging the issue, which would help us tremendously. I look forward to hearing back from you.

    We are eager to get this resolved as soon as possible as we do believe this is influencing quite a few users, although edge-case, we do realize this can be quite frustrating.

    Thank you for your time. 🙂

    #61476
    verdipro
    Member

    @Dylan, I just replied to your email. Let me know if you do not receive it.

    Thank you for taking the time to review this & being upfront about the potential issue.

    #61484
    Dylan
    Moderator

    Hi @verdipro,

    Thank you for your reply, I can confirm that I did receive this on my side and I will be responding as soon as possible.

    I just wanted to reply here as well to confirm that I am working on this as we speak.

    🙂

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