Driving Directions Not Working

New home Forums Pro Add-on Troubleshooting Driving Directions Not Working

  • This topic has 15 replies, 3 voices, and was last updated 4 months ago by smithalbert639.
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  • #23319

    I have the map (got the API key) and it’s showing up. I had to enter geo coordinates as Google apparently can’t find the actual address. Driving directions just sit and spin when you enter your “from address”. Is it due to the lack of a physical address or something else? Any way to get around this?


    Hi there,

    Thank you for using WP Google Maps, I sincerely apologize for the issue you are experiencing.

    I have tested this on my local environment and unable to recreate the issue.

    Would you mind sending through a link to your website so I may have a look into this further for you?



    I have tried this with the address of 1175 Co Rd 202 Paige, TX 78659

    and with the geolocation 30.189866953100164,-97.0646857470274

    Thanks for such a prompt response.


    Have you had time to take a look at this yet? Planning on going live with it later this week.


    Hi there.

    I am so sorry we are only responding to your ticket now.

    Your ticket slipped by somehow. I really do apologize.

    Do you still require help with this? 🙂


    Yes I do. The map works, but the driving directions don’t. I enter the “from” address and it just says “fetching directions” but never shows the directions. I’ve disabled the driving directions for now.


    Hi there,

    Thanks so much for getting back to me.

    I hope to get this sorted for you as soon as possible.

    Could I ask you to please ensure that all of the following APIs are enabled along with your JavaScript API key –

    Google Street View Image API
    Google Places API Web Service
    Google Maps Geocoding API
    Google Maps Directions API
    Google Maps Distance Matrix API
    Google Maps Geolocation API

    These need to be enabled in order for the directions API to work on your site.

    Please let me know if this helps. 🙂


    To fix this error you try:
    Open Google Chrome browser.
    Click on the Menu icon with 3 lines at the top right corner.
    Go to Settings.
    Scroll down to the bottom of the page and click on ‘Show Advanced Settings’.
    Now click on ‘Content Settings’ under Privacy.
    Scroll down to ‘Location’ and select the option “Ask when a site tries to track the physical location”.
    Make sure “https://www.google.com/maps” has a permission to access your physical location.
    Click ‘Done’.

    driving directions home

    • This reply was modified 4 years, 2 months ago by SimonMayers.
    • This reply was modified 4 years, 2 months ago by SimonMayers.
    • This reply was modified 4 years, 2 months ago by SimonMayers.

    SimonMayers – Your solution did not work for me. My plugins appear to be up to date, there are not updates on the Plugin page to apply.

    WP Google Maps = Version 6.4.06
    WP Google Maps – Pro Add-on = Version 5.73

    I also tried deactivating all the other plugins, but same results… it hangs with the “Fetching directions”

    Thanks in advance for your help! – Perry


    My Pro Map Driving Directions stopped working. Can you assist?


    I am having same issue. Did you solve it? If so, how?


    Hi jcooney,

    Thanks for getting in touch and apologies for the inconvenience.

    This issue was resolved in a previous versions and would just like to confirm which versions of the plugin you currently have installed.

    Could I kindly ask if you would be open to sending me a link to your page so that I can also take a closer look and assist you further?

    Thanks for your time and I look forward to hearing back from you.

    Kindest regards,


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