Download link not received

New home Forums Pro Add-on Installing and Updating Download link not received

This topic contains 2 replies, has 2 voices, and was last updated by  Mulugruntz 2 months, 2 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #51712

    Mulugruntz
    Member

    Hi,

    I bought the Pro and Gold versions yesterday and still haven’t received any link, any email.

    Could you please have a look into it?

    Regards,
    Mulugruntz

    #51726

    Steven
    Moderator

    Hi Mulugruntz,

    Thank you so much for getting in touch and our sincerest apologies for the trouble.

    These follow up emails may sometimes end in the junk or spam folders however, if this is not the case.

    Please confirm your purchase email address in a private response to this thread and we will provide you with your new information.

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #51765

    Mulugruntz
    Member

    Hi,

    I just found something. It’s not in the spam folder but it ended up on a different mailbox.

    Apparently it sends it to the email used with Paypal and not the email used to connect on your website.

    It may be worth adding a line somewhere ;-).

    I’ll try it out asap.

    Regards,

    Samuel

    #51767

    Steven
    Moderator

    Hi Samuel,

    Thank you so much for getting back to me.

    Our sincerest apologies for the inconvenience with this.

    I will discuss this with our developers to better clarify with customers. 🙂

    Do have a pleasant week further!

    Kindest Regards,
    Steven De Beer

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