New home › Forums › Pro Add-on › Installing and Updating › Download link not received This topic contains 2 replies, has 2 voices, and was last updated by Mulugruntz 2 months, 2 weeks ago. Viewing 4 posts - 1 through 4 (of 4 total) Author Posts July 1, 2019 at 12:48 pm #51712 MulugruntzMember Hi, I bought the Pro and Gold versions yesterday and still haven’t received any link, any email. Could you please have a look into it? Regards, Mulugruntz July 2, 2019 at 7:55 am #51726 StevenModerator Hi Mulugruntz, Thank you so much for getting in touch and our sincerest apologies for the trouble. These follow up emails may sometimes end in the junk or spam folders however, if this is not the case. Please confirm your purchase email address in a private response to this thread and we will provide you with your new information. I look forward to hearing back from you. Kindest Regards, Steven De Beer July 3, 2019 at 9:03 am #51765 MulugruntzMember Hi, I just found something. It’s not in the spam folder but it ended up on a different mailbox. Apparently it sends it to the email used with Paypal and not the email used to connect on your website. It may be worth adding a line somewhere ;-). I’ll try it out asap. Regards, Samuel July 3, 2019 at 9:09 am #51767 StevenModerator Hi Samuel, Thank you so much for getting back to me. Our sincerest apologies for the inconvenience with this. I will discuss this with our developers to better clarify with customers. 🙂 Do have a pleasant week further! Kindest Regards, Steven De Beer Author Posts Viewing 4 posts - 1 through 4 (of 4 total) You must be logged in to reply to this topic.