Disable asking for User’s location

New home Forums Pro Add-on General queries Disable asking for User’s location

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #60401
    wandersup
    Participant

    Hello
    On my map i’m not using User’s location. But the browser still ask’s user for it’s location.
    Where can this be disabled?
    Thanks

    #60406
    Steven
    Moderator

    Hi there,

    Thank you so much for getting in touch, we really appreciate your time.

    Could I kindly ask you to confirm the exact version numbers of WP Google Maps and WP Google Maps Pro currently installed?

    Additionally, could I kindly ask you to check the following settings?
    1. Maps -> Map Editor -> Store Locator -> Please ensure “Allow users to use their location as the starting point:” is not enabled?
    2. Maps -> Map Editor -> Advanced -> Please ensure “Show User’s Location?”, “Jump to nearest marker on initialization?”, “Automatically pan to users location?”, and “Show distance from location?” is also not enabled?

    Lastly, if all these settings are indeed disabled, could I kindly ask you to clear any site cache and test from a new browser or simply clear your browser cache?

    Kindest Regards,
    Steven De Beer

    #60490
    wandersup
    Participant

    Version
    Gold: Version 8.0.25
    Pro: 8.0.34
    VGM: 3.21

    And yes I can confirm all this settings are not enabled.

    #60500
    Steven
    Moderator

    Hi again,

    Thank you so much for getting back to me.

    Could I kindly ask if you would be open to creating a temporary admin account for us to log in to in order to take a closer look at this for you?

    If so, kindly mark your response as private or kindly create a new ticket to our support desk at the following link:
    – https://www.wpgmaps.com/contact-us/

    I look forward to hearing back from you.

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #60515
    wandersup
    Participant
    This reply has been marked as private.
    #60516
    Steven
    Moderator
    This reply has been marked as private.
    #60527
    wandersup
    Participant
    This reply has been marked as private.
    #60549
    Steven
    Moderator

    Hi there,

    Thank you so much for getting back to us.

    Could I kindly ask you to take a look at your end to confirm if you are still being requested to show the user’s location?

    If there are any map pages that are still requesting this, could I kindly ask you to list these in your next response?

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #60661
    wandersup
    Participant

    Yes i’m still being asked on all pages.

    https://wandersup.ch

    #60691
    Steven
    Moderator

    Hi again,

    Thank you so much for getting back to us and our apologies for the delay.

    I have taken another look and have adjusted the custom script slightly, please confirm if this has now helped?

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #60796
    hegartmj
    Participant

    I am also having the same problem, using the Pro version. I have
    – changed settings as above
    – deleted the maps
    – deactivated the basic and pro plugins
    – deleted and reinstalled the basic and pro plugins

    But as soon as I click on Add New in Maps I get the browser prompt
    “The website “zzz.com” would like to use your current location.”

    Any suggestions?

    #60797
    Steven
    Moderator

    Hi there,

    Thank you so much for getting in touch and our sincerest apologies for the trouble.

    Could I kindly ask you to navigate to -> Maps -> Settings -> Advanced -> Please copy the below script and paste it in the custom JS field.

    jQuery(function($){
    WPGMZA.prototype.getCurrentPosition = function(){
    return;
    }
    });

    Once complete, please click save and confirm if this helps?

    Kindest Regards,
    Steven De Beer

    #73046
    danilocorci
    Participant

    Hello.

    I’m getting a similar result in https://www.trapp.com.br/pt/assistencia-tecnica/
    Tried everything listed here but still prompting
    What can it be?

    Thanks

    #73063
    Steven
    Moderator

    Hi @danilocorci,

    Could I kindly ask you to please create a support ticket via the following link:
    – https://www.wpgmaps.com/contact-us/

    One of our developers will need to take a closer look in order to assist further.

    Kindest Regards,
    Steven De Beer

    #76455
    veggie_89
    Participant

    For anyone else still having this issue, I was able to work around it by exporting my markers, creating a new map, and then importing my markers into the new map. For some reason just changing the settings does not stop the plugin from asking for the users location, but creating a new map fixed it for me. Good luck!

Viewing 15 posts - 1 through 15 (of 18 total)
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