- This topic has 3 replies, 2 voices, and was last updated 1 year, 5 months ago by AbelC.
April 10, 2020 at 7:56 pm #58668debsherMember
Hi – I’m unable to add polygons and polylines in Pro. When I click on “Add New” nothing happens. I checked the forum and the documentation and was unable to find an answer to this problem. Also I see that my versions of your plugins aren’t up-to-date. Usually I would get an automatic notice about new versions, but apparently that hasn’t been happening. Could you please send me links to the newest version of the software?
Thanks in advance for your assistance.
Deb SherApril 12, 2020 at 10:55 am #58680AbelCModerator
Thank you so much for getting in touch with us, and our sincere apologies for the inconvenience.
Could I kindly ask if you could please confirm the WP Google Maps versions installed on your site?
You can also update to the latest WP Google Maps versions by navigating to your WordPress Dashboard -> Updates -> Click on “Check Again” -> Please select to update to the latest versions.
Alternatively, could you please submit a support ticket here -> https://www.wpgmaps.com/support/ -> and please provide us with your purchased email address in this ticket.
We will then be able to provide you with the latest WP Google Maps versions.
Again, we do apologize for the inconvenience.
I look forward to hearing back from you.
AbelApril 12, 2020 at 4:16 pm #58686debsherMember
Thanks for your response. These are the versions I have installed:
8.0.22 and 7.11.51 (pro)
I tried the “Check Again” in updates without success.
I’ll submit a ticket.
Deb SherApril 14, 2020 at 9:31 am #58709AbelCModerator
Thank you so much for getting back to me, and my sincere apologies for the inconvenience and delayed response over the weekend.
It appears that your WP Google Maps Pro version is outdated as the latest version is Pro V7.11.68.
Thank you for submitting a ticket. We will get back to you ASAP.
Alternatively, could I kindly ask if you could please send your purchased email address to [email protected]
I will then provide you with the latest WP Google Maps Pro version.
I look forward to hearing back from you and assisting you further.
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