Can't create Category :(

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  • #41334
    nfennich
    Member

    Hi I have problem with creating Categories and sub category
    and also I would like to know how to create a marker list with sub-marker in the google map like this pic that I attached because the all purpose of getting this plugin is the create a category

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    #41336
    Perry
    Moderator

    Hi there

    You would need to use “Checkboxes” for category display in Maps -> Settings, enable category filtering on your marker listing, then use CSS to achieve the styling you want.

    I hope that helps?

    Kind regards
    – Perry

    #41338
    nfennich
    Member

    Thank you for your reply
    the issue is I cant create category .it gives me a message that is created but i dont find it anywhere .I dont know if you can help me create same as the pic attached I will highly appreciate it

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    #41347
    Perry
    Moderator

    Hi there

    Can you please de-activate and re-activate both the basic plugin and Pro add-on?

    This causes our tables to re-install and update, this issue is almost always due to missing columns in the category table.

    If you have direct access to the database can you run SHOW COLUMNS FROM wp_wpgmza_categories and tell me what you see?

    Kind regards
    – Perry

    #41375
    nfennich
    Member

    it gives me an error #1146 – Table ‘prog41899604809.wp_wpgmza_categories’ doesn’t exist

    #41447
    nfennich
    Member

    Hi
    I am still waiting for a response the Map is not working properly I really need a help

    #41508
    Perry
    Moderator

    Hi there

    I’m really sorry for the delay in responding, please accept my apologies.

    Can you please de-activate and re-activate the Pro add-on, this should cause the category table to be re-created.

    Failing that can you please raise a ticket at https://wpgmaps.com/contact-us attaching login details, and we’ll manually add this table to solve the issue.

    I hope that helps?

    Kind regards
    – Perry

    #41509
    Perry
    Moderator

    Hi there

    I’m really sorry for the delay in responding, please accept my apologies.

    Can you please de-activate and re-activate the Pro add-on, this should cause the category table to be re-created.

    Failing that can you please raise a ticket at https://wpgmaps.com/contact-us attaching login details, and we’ll manually add this table to solve the issue.

    I hope that helps?

    Kind regards
    – Perry

    #57028
    krma
    Participant

    I purchased the plugin today and am too getting this same error. I also noticed that when I created a marker on my map the marker appears on the map, but not in the marker list for future editing? Assuming it is the same error but would love some assistance if possible.

    #57037
    AbelC
    Moderator

    Hi There,

    Thank you so much for getting in touch with us, and our sincere apologies for the inconvenience.

    Could I kindly ask if you could please confirm the WP Google Maps versions installed on your site?

    Could I also kindly ask if you could please navigate to Maps -> Edit -> Chrome: Right Click -> Inspect -> Console -> Please provide us with a screenshot of the console open on this page.

    If you have access to your database, could you please run the following and let us know what result you get:
    SHOW COLUMNS FROM wp_wpgmza_categories

    Alternatively, would you perhaps be open to submit a support ticket here -> https://www.wpgmaps.com/support/ -> and please provide us with a temporary admin account so that we can take a closer look at what is causing this issue.

    Again, we do apologize for the inconvenience.

    We look forward to hearing back from you and resolving this issue as soon as possible.

    Kind Regards,
    Abel

    • This reply was modified 1 week, 6 days ago by AbelC.
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