Can’t change VGM notification email address

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  • June 14, 2023 at 3:12 pm #77488
    johnnyeng
    Member

    Hello there, something very odd. I’m not able to save a new VGM notification email address.
    If I change it and save it just reverts to the WP admin email. Thanks for any advice. Thank you.
    I’ve attached the field I’d like to update.

    Attachments:
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    johnnyeng

    June 15, 2023 at 10:59 am #77494
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    Thank you for reporting this, this does appear to be an issue which we have logged and will resolve in a future update.

    With that said, please may I ask if you would be open to opening a support ticket with us (https://www.wpgmaps.com/contact-us/) so that we may give you a temporary solution in the meantime until the update is released?

    We look forward to hearing back from you.

    Kindest Regards,
    Matthew

    June 27, 2023 at 3:47 pm #77582
    johnnyeng
    Member

    I’ve done this. Thanks for your help. 🙂

    johnnyeng

    June 28, 2023 at 8:39 am #77606
    Matthew
    Moderator

    Hi there,

    Thank you so so much, we do appreciate your time.

    One of our support agents will respond to your support ticket as soon as possible.

    Kindest Regards,
    Matthew

    June 29, 2023 at 12:07 am #77614
    johnnyeng
    Member

    OK thanks Matthew.

    johnnyeng

    June 30, 2023 at 9:12 am #77621
    Matthew
    Moderator

    Hi there,

    It is not a problem at all.

    Have a great day further!

    Kindest Regards,
    Matthew

    July 10, 2023 at 6:14 pm #77674
    johnnyeng
    Member

    Hi Matthew, any updates here? Thank you!

    johnnyeng

    July 12, 2023 at 9:10 am #77693
    Matthew
    Moderator

    Hi there,

    Unfortunately it appears that we have not released the update for this as of yet.

    Please may you confirm if one of our support agents had responded to your support ticket, and if not, please may you confirm the email address that you had used to open the ticket so that I may take a closer look?

    You may mark your reply as private if needed.

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

    • This reply was modified 5 months ago by Matthew.
    August 17, 2023 at 5:33 pm #78112
    johnnyeng
    Member

    Any updates to this issue? Thank you.

    WP version = 6.3
    WP Go Maps = Version 9.0.23
    Pro Addon = Version 8.1.21
    VGM addon = Version 3.35

    johnnyeng

    August 18, 2023 at 12:38 pm #78128
    Matthew
    Moderator

    Hi there,

    Unfortunately it appears that we have not released the update for this as of yet.

    Please may you confirm the email address that you had used to open the ticket so that I may take a closer look?

    You may mark your reply as private if needed.

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

    August 21, 2023 at 4:18 pm #78154
    johnnyeng
    Member
    This reply has been marked as private.

    johnnyeng

    August 22, 2023 at 10:21 am #78162
    glen
    Moderator

    Hi There

    We’ve opened up a new ticket against the email address provided to look into this further.

    Kindest Regards,
    Glen

    --------
    WP Go Maps Support Staff

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