Can't add marker by entering address

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  • #22656
    Linda Hoang
    Member

    Hello! I was able to add markers to my map by entering in an address previously, but recently when I try to do that and hit enter – nothing happens. It only lets me add a marker to the map by dropping a pin on the map. Can you please help? I have the most recent version/updated version of the plugin.

    Thank you!

    #22672
    PatD
    Moderator

    Linda,

    Could you check to see if there are any errors being displayed on the backend where you are creating the Map? Press [F12] and then click the Console tab. If there are any errors displayed could you copy and paste them to your reply?

    If you’d prefer I take a look myself, could you please create a temporary admin account for your WordPress site and send me the following information as a private reply to this topic:

    – WP-Admin URL
    – Temporary Admin Username
    – Temporary Admin Password

    To create a private reply, simply check the box below the topic editor that says Set as private reply.

    #22710
    Linda Hoang
    Member

    Hi Pat,

    Thanks for your response!

    I did get an error through the console, it reads like this:

    Uncaught ReferenceError: vc is not defined (…) vc-script. js:16

    Can you help?

    Thanks!

    #22714
    PatD
    Moderator

    Hmm.. That’s not a WP Google Maps error, but it sounds like it might be Visual Composer. Are you running Visual Composer, and if so, is the Map inside a VC element of some type?

    If you’d like me to take a look at the site, I would be happy to do so. Could you please create a temporary admin account for your WordPress site and send me the following information as a Private Reply to this topic:

    – WP-Admin URL
    – Temporary Admin Username
    – Temporary Admin Password

    To send a Private Reply, simply check the box under the topic editor that says Set as private reply.

    • This reply was modified 3 years, 10 months ago by PatD.
    #22717
    Linda Hoang
    Member

    Hi Pat,
    I just updated my Visual Composer and then saw that the Console now has these errors:

    Uncaught ReferenceError: vc is not defined(…)
    10js:34 This API project is not authorized to use this API. Please ensure this API is activated in the Google Developers Console: https://console.developers.google.com/apis/api/places_backend?project=_ For more information on authentication and Google Maps Javascript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key_.jb @ js:34
    admin-google-map.min.js:1 Uncaught TypeError: Cannot read property ‘location’ of undefined(…)
    js:34 This API project is not authorized to use this API. Please ensure this API is activated in the Google Developers Console: https://console.developers.google.com/apis/api/places_backend?project=_ For more information on authentication and Google Maps Javascript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

    Any thoughts?

    Thank you!

    #22718
    Linda Hoang
    Member

    Hi Pat, I went and updated my API and now the console doesn’t show that error anymore.

    I’m getting that first error still:
    Uncaught ReferenceError: vc is not defined(…)

    I’ll send you temporary login info separately!

    #22719
    Linda Hoang
    Member

    Oh! It looks like updating the API worked!

    Thanks Pat!!

    #22767
    PatD
    Moderator

    Glad to hear it! If you have any further questions or issues, please let us know.

    • This reply was modified 3 years, 9 months ago by SupportTeam.
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