- This topic has 15 replies, 2 voices, and was last updated 2 years, 11 months ago by Amer.
February 15, 2018 at 10:02 am #34707AmerMember
Cannot place the marker on map when I press the right-clicked only will add the marker if press double right-click (press the right click twice) or if I clicked right click once then click outside the map and scroll the windowFebruary 15, 2018 at 12:03 pm #34715
Thanks for getting in touch with us.
My sincere apologies for the trouble you are facing with the plugin.
I would just like to confirm whether you are experiencing this on the back end or if you are experiencing this while using the Visitor Generated Marker Add-on?
Looking forward to your response so that I can assist you further.
DylanFebruary 15, 2018 at 12:20 pm #34717AmerMember
Thank you for the quick response
I have no problem with the backend just with the VGM Add-on.
The attached are screenshots for the console one before I set a marker and the other one after I set a marker.
Attachments:You must be logged in to view attached files.February 15, 2018 at 2:23 pm #34721
Thanks for the response and for the confirmation.
Would it perhaps be possible to send me a link to your website so that I can test it and assist you further?
DylanFebruary 15, 2018 at 2:55 pm #34723AmerMember
Sure, here is the link http://baby-center.me/site2/map/
OlaFebruary 15, 2018 at 4:21 pm #34731
I noticed that you have multiple versions of jQuery being loaded on your website and this could be causing the issues.
Would you perhaps be open to creating a temporary account for me so that I can take a closer look at where it is being called from and fix this?
DylanFebruary 15, 2018 at 4:28 pm #34732AmerMember
Do you mean an account for WordPress backend (admin area)?
OlaFebruary 16, 2018 at 7:02 am #34756
Sorry for the delay in response.
Yes, would this perhaps be possible, so that I can take a closer look at this and fix it ASAP?
DylanFebruary 17, 2018 at 8:01 pm #34804AmerMemberThis reply has been marked as private.February 19, 2018 at 8:51 am #34811
Thank you and sorry for the delay in response over the weekend.
I have found the cause of the issue and it has been fixed.
Could I please ask you to take another look on your side and confirm?
DylanFebruary 19, 2018 at 9:17 am #34813AmerMember
I checked the site but still has the same problem, the marker does not appear when I click the right click.
OlaFebruary 19, 2018 at 10:52 am #34826
Thanks for the response.
Could I please ask you to clear your cache and try it again?
Please let me know.
DylanFebruary 19, 2018 at 11:13 am #34829AmerMember
It’s working thank you so much, really the best support.
Is it possible to know what was the problem and how you fixed it?
OlaFebruary 19, 2018 at 12:35 pm #34833
Thank you for your response and for your kind words. It really means a lot 🙂
There was an error in the console causing the marker to not update correctly when added, but it is fixed now and shouldn’t happen again in the future.
If you have a moment to spare, could you please consider leaving a review here – https://wordpress.org/support/plugin/wp-google-maps/reviews/?
It would really mean the world to us.
DylanFebruary 19, 2018 at 1:52 pm #34838AmerMember
Thanks for the great support!
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