Cannot place the marker on the map

New home Forums Visitor Generated Markers Troubleshooting Cannot place the marker on the map

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  • #34707
    Amer
    Member

    Cannot place the marker on map when I press the right-clicked only will add the marker if press double right-click (press the right click twice) or if I clicked right click once then click outside the map and scroll the window

    #34715

    Hi there,

    Thanks for getting in touch with us.

    My sincere apologies for the trouble you are facing with the plugin.

    I would just like to confirm whether you are experiencing this on the back end or if you are experiencing this while using the Visitor Generated Marker Add-on?

    Additionally, could I please ask if you could check if there are any errors in your JavaScript Console. You can open the console by right clicking on the page and clicking on Inspect and then clicking on the Console tab.

    Looking forward to your response so that I can assist you further.

    Kind regards,
    Dylan

    #34717
    Amer
    Member

    Thank you for the quick response

    I have no problem with the backend just with the VGM Add-on.
    The attached are screenshots for the console one before I set a marker and the other one after I set a marker.

    Best Regards,
    Ola

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    #34721

    Hi Ola,

    Thanks for the response and for the confirmation.

    Would it perhaps be possible to send me a link to your website so that I can test it and assist you further?

    Kind regards,
    Dylan

    #34723
    Amer
    Member

    Hello Dylan,
    Sure, here is the link http://baby-center.me/site2/map/

    Best Regards,
    Ola

    #34731

    Hi Ola,

    Thanks.

    I noticed that you have multiple versions of jQuery being loaded on your website and this could be causing the issues.

    Would you perhaps be open to creating a temporary account for me so that I can take a closer look at where it is being called from and fix this?

    Kind regards,
    Dylan

    #34732
    Amer
    Member

    Hello Dylan
    Do you mean an account for WordPress backend (admin area)?

    Best Regards,
    Ola

    #34756

    Hi Ola,

    Sorry for the delay in response.

    Yes, would this perhaps be possible, so that I can take a closer look at this and fix it ASAP?

    Kind regards,
    Dylan

    #34804
    Amer
    Member
    This reply has been marked as private.
    #34811

    Hi Ola,

    Thank you and sorry for the delay in response over the weekend.

    I have found the cause of the issue and it has been fixed.

    Could I please ask you to take another look on your side and confirm?

    Kind regards,
    Dylan

    #34813
    Amer
    Member

    Hello Dylan,

    I checked the site but still has the same problem, the marker does not appear when I click the right click.

    Best Regards,
    Ola

    #34826

    Hi Ola,

    Thanks for the response.

    Could I please ask you to clear your cache and try it again?

    Please let me know.

    Kind regards,
    Dylan

    #34829
    Amer
    Member

    Hello Dylan,

    It’s working thank you so much, really the best support.
    Is it possible to know what was the problem and how you fixed it?

    Best Regards,
    Ola

    #34833

    Hi Ola,

    Thank you for your response and for your kind words. It really means a lot 🙂

    There was an error in the console causing the marker to not update correctly when added, but it is fixed now and shouldn’t happen again in the future.

    If you have a moment to spare, could you please consider leaving a review here – https://wordpress.org/support/plugin/wp-google-maps/reviews/?

    It would really mean the world to us.

    Kind regards,
    Dylan

    #34838
    Amer
    Member

    Hello Dylan,

    Done 🙂
    Thanks for the great support!

    Best Regards,
    Ola

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