billing help needed

[estreet]

Does no one answer emails on billing anymore? I sent several in two days ago, and no reply. My next stop is to the bank to cancel the drafts.

[Matthew]

Hi there,

Thank you for getting in touch with us, we do appreciate your time.

Our apologies regarding that, please may I ask if you may provide me with your email address so that I may find your support ticket (you may mark your reply as private if needed)?

I look forward to your response.

Kindest Regards,
Matthew

[estreet]

This reply has been marked as private.

[estreet]

Anything?

[Matthew]

Hi there,

Thank you for your time on this, and my apologies for the delayed response.

Thank you for your email, I have managed to find your ticket and it appears that our agent Glen had responded to your ticket 7 days ago on the 15th March when your ticket was opened.

With that said, please may you confirm if our response may have accidentally landed up in your Spam folder?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[estreet]

Nope. Never got the email, no reply etc.

[estreet]

Also, cancel my subscription immediately.

[Matthew]

Hi there,

Thank you for your response.

I have reached out to you via my personal work email address with the subject “WPGM Support – Billing”, please may you confirm if you have received the email?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[Author]

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