- This topic has 7 replies, 2 voices, and was last updated 8 months, 1 week ago by Matthew.
-
AuthorPosts
-
March 17, 2023 at 7:11 am #76729estreetParticipant
Does no one answer emails on billing anymore? I sent several in two days ago, and no reply. My next stop is to the bank to cancel the drafts.
March 17, 2023 at 12:53 pm #76735MatthewModeratorHi there,
Thank you for getting in touch with us, we do appreciate your time.
Our apologies regarding that, please may I ask if you may provide me with your email address so that I may find your support ticket (you may mark your reply as private if needed)?
I look forward to your response.
Kindest Regards,
MatthewMarch 17, 2023 at 6:29 pm #76739estreetParticipantThis reply has been marked as private.March 20, 2023 at 4:06 pm #76747estreetParticipantAnything?
March 22, 2023 at 10:41 am #76768MatthewModeratorHi there,
Thank you for your time on this, and my apologies for the delayed response.
Thank you for your email, I have managed to find your ticket and it appears that our agent Glen had responded to your ticket 7 days ago on the 15th March when your ticket was opened.
With that said, please may you confirm if our response may have accidentally landed up in your Spam folder?
I look forward to hearing back from you.
Kindest Regards,
MatthewMarch 23, 2023 at 3:21 pm #76784estreetParticipantNope. Never got the email, no reply etc.
March 23, 2023 at 3:23 pm #76785estreetParticipantAlso, cancel my subscription immediately.
March 27, 2023 at 2:50 pm #76864MatthewModeratorHi there,
Thank you for your response.
I have reached out to you via my personal work email address with the subject “WPGM Support – Billing”, please may you confirm if you have received the email?
I look forward to hearing back from you.
Kindest Regards,
Matthew -
AuthorPosts
- You must be logged in to reply to this topic.