Any mail after purchase

[Unsiteavous]

Hello,
I haven’t receive any mail after my purchase, yesterday.
I’ve wrote to support, but any response too.
I really need quickly your pro version.

I can send you all details of my paypal transaction : I was debited the $200, but any news of you, shame… !

Thank you
Best regards

[Unsiteavous]

This reply has been marked as private.

[Matthew]

Hi there,

Thank you for getting in touch with us, and our apologies for the delayed response over the weekend.

We do apologize that the download link email may have not made it through to you, thus one of our support agents has responded to you in your support ticket with your download link accordingly.

We hope this helps?

Kindest Regards,
Matthew

[Unsiteavous]

Thank You Matthew for your answer, I’ve got an email this time !
All is fine, pity that the mail system is not more efficient…
But all is fine.

Best regards,
Théophile

[Matthew]

Hi there,

Thank you for getting back to me and most valued time, I tremendously appreciate it!

I believe that something may have gone wrong when the system sent out your download link email.

However nonetheless, I am most happy to hear that that you managed to get the download link.

Should you ever require any further assistance, I am more than happy to help.

Have a fantastic day further!

Kindest Regards,
Matthew

[Author]

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