July 23, 2019 at 9:21 am #52481
Hello! Today I update WP Goolge Maps to v. 7.11.38 and after that markers on the maps do not show with custom icons but with default red one. I have the Pro-Add On v. 6.41 too. Can you help me?
The site is:
https://imagebulgaria.com/tourist-regions/rila-pirin/July 23, 2019 at 11:57 am #52488
Thank you for getting in touch, sorry to hear you are experiencing issues.
Can you please confirm where the icons are set?
Are these set on your category page?
– PerryJuly 23, 2019 at 12:28 pm #52489
Can I jump in on this as well (or tell me to start a new thread). I have a similar issue.
Updated Pro and Basic versions this morning (23rd) and now my Custom markers (set in categories) are not displaying. Also, my custom CSS seems to have gone a bit screwy.
ThJuly 23, 2019 at 12:32 pm #52491
Yes the icons are set on category of the markers.
The real icons are everywhere in the WP system, but in the front end of the site they disappear…
July 23, 2019 at 1:25 pm #52495
- This reply was modified 1 month, 3 weeks ago by rossennenov.
I am experiencing the same problem. Recent update wiped out my custom pin icons. I had set them manually on dozens of them. They all default back to red pin now. Did my upgrade get wiped out too. I cant even create a new pin other than a basic pin. 🙁
July 23, 2019 at 1:52 pm #52497
- This reply was modified 1 month, 3 weeks ago by CuriousCraig.
Thank you for reporting this issue.
We are unable to reproduce this issue at our end, at all.
Could I please ask one or more of you to open a ticket at https://wpgmaps.com/wp-admin/ referencing this thread, and enclosing FTP details where permissible?
We recently fixed a discrepancy between table marker icons and map marker icons, we’ll need to see why this is failing to retrieve the correct icons on your site.
The data will still be in memory so please don’t worry about having lost any icons or having to re-do anything, we simply need to establish why this change has broken this feature and then patch the issue.
– PerryJuly 23, 2019 at 2:28 pm #52500
Same problem for me, i also add that i have add one category this morning maybe it will be an important element to know ?July 23, 2019 at 2:58 pm #52502
Thanks for letting us know.
Considering we cannot reproduce this issue locally, we would need you to open a ticket at http://wpgmaps.com/contact-us and supply FTP details so that we can solve this for you.
– PerryJuly 23, 2019 at 10:42 pm #52518
Same for me. I updated plugin yesterday. When I did this, it also deactivated my Pro version. I reactivated it, now some custom markers are showing up but most of them are not.July 24, 2019 at 7:39 am #52522
Please can we ask anyone reporting this issue to open a ticket at http://wpgmaps.com/contact-us and supply FTP details.
We cannot reproduce this issue at our end. We would need to be able to see what’s causing this in situ to offer a solution.
– PerryJuly 24, 2019 at 10:00 pm #52568
I am also having the same problem, Is this issue fixed yet?July 25, 2019 at 8:07 am #52574
Please could we ask you to all update the core plugin to 7.11.39 which went live just now.
This solves the issue.
Our apologies for any inconvenience caused, and thank you again for taking the time to report this issue.
– PerryJuly 25, 2019 at 8:30 am #52579
Everything work like charm. Thanks for quick responce.July 25, 2019 at 9:07 pm #52615
This is working now on our site, thank you for fixing it!July 26, 2019 at 7:36 am #52625
Thank you for letting us know!
If you need anything else, please don’t hesitate to get in touch.
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