address and directions missing after upgrade

New home Forums Pro Add-on Installing and Updating address and directions missing after upgrade

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  • #69474
    lainyrache
    Member

    Hi
    Can you possibly advise or help with a remaining problem on my upgrade.
    I just upgraded from pro version 5.
    I am now on basic Version 8.1.13 and pro Version 8.1.12, wordpress 5.7.2, cache is disabled.
    My text address and direction link (on front end) disappeared after the upgrade and I can’t seem to replace it. ( the orange marker is appearing, just no address or link for directions popup)

    Note: Originally the address, marker edit facility in admin was also missing ( it was just showing overlapping boxes in admin, see screenshot. That was fixed by following ​the instruction here https://www.wpgmaps.com/forums/topic/formatting-gone-after-upgrade/
    The did help with the Admin issue ( addresses do exist in admin now) but not for the front end display
    Bizarrely upgrading also created some extra empty markers. ( see screenshot) Which I think is ok as I can just delete those (I thought I’d mention as that might be important info for troubleshooting )
    How can I get my frontend address display and links to directions pop up to return ?
    thanks for any guidance…
    e

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    #69477
    lainyrache
    Member

    Note: I am using this on the theme <?php echo do_shortcode( '[wpgmza id="14" mashup="true" mashup_ids="2,4,5,6,9,10,11,19" parent_id="14"]' ) ?>
    and changed to
    <?php echo do_shortcode( '[wpgmza id="14" mashup="true" mashup_ids="2,4,5,6,9,10,11,19" parent_id="14" enable_directions="1" ]' ) ?>

    maybe this code is out of date?

    • This reply was modified 11 months, 2 weeks ago by lainyrache.
    • This reply was modified 11 months, 2 weeks ago by lainyrache.
    #69494
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    I have noticed that you have also opened a support ticket with us, thus I have responded to your ticket accordingly.

    Should you not have received my response via your ticket, I have thus logged into your site and found that this issue was being caused due to your theme loading an outdated version of jQuery.

    I have thus resolved the issue and the Marker infowindows and Get Directions links appear to be working as expected on my end.

    With that said, please could I kindly ask if you may clear your browser cache and confirm if the issue has been resolved on your end?

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

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